12.27.2005

TIP: If your project fails to meet expections

It's most likely because it fails to get users to change their behavior, CIO research shows. Contrary to popular belief, the single biggest challenge is not the complexity of the technology. Not a lack of buy-in from top management. Not high cost. Not the failure to create shareholder value. It's user adoption.

According to the research, when people do change their behavior, it's rarely because they are offered a logical analysis that shifts their thinking but because they are shown a compelling truth that influences their feelings. Emotions are what trigger action - impelling people to behave in the often radically different and difficult ways that substantial change demands.

What's your emotional IQ?

Category: C++ Quant > Fix the Job You Got

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